Refund policy

Because our products are perishable food items, all sales are final.
If your order arrives damaged or incorrect, please contact us within 48 hours of receipt with your order number and photos, and we’ll make it right.

You can contact us at thevillagecookienpt@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.